Shipping policy
Overview
The Coconut Culture ships all orders from Prague, Czechia to customers across the country. We are committed to delivering your order in a timely and reliable manner.
Shipping Destinations
We currently ship exclusively in Czechia with the possibility of shipping throughout the European Union in the near future.
We do not currently ship outside the European Union. If your country is not listed, please contact us at contact@thecoconutculture.eu and we will do our best to assist you.
Delivery Timeframes
Delivery times vary by destination country. Estimated delivery windows after dispatch are as follows:
• Czechia: 1-2 business days
• Neighboring countries (Austria, Germany, Slovakia, Poland, Hungary): 2-4 business days
• Western Europe (France, Netherlands, Belgium, Spain, Portugal): 3-6 business days
• Northern Europe (Denmark, Finland, Sweden, Estonia, Latvia, Lithuania): 4-7 business days
• Southern & Eastern Europe (Bulgaria, Croatia, Cyprus, Greece, Malta, Romania, Slovenia): 4-8 business days
These are estimated timeframes only. Actual delivery may vary due to carrier delays, public holidays, or other factors outside our control.
Order Processing
Orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size. All applicable fees will be clearly displayed before you complete your purchase.
Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number. If you have not received a tracking email within 3 business days of your order, please contact us at contact@thecoconutculture.eu.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at contact@thecoconutculture.eu with your order number and a description of the issue. For damaged goods, please include photographs of the packaging and product. We will work with you to find a prompt resolution.