Refund policy

Food Safety & Returns

As The Coconut Culture sells food and beverage products, we are unable to accept returns for change of mind or personal preference. This policy is in place to maintain the highest standards of food safety and product integrity for all of our customers.

 

Under EU consumer law, certain statutory rights apply regardless of this policy. Nothing in this document limits your rights as a consumer.

 

Damaged or Defective Products

If your order arrives damaged, defective, or significantly different from what was described, you are entitled to a remedy. Please contact us at contact@thecoconutculture.eu within 14 days of receiving your order and include:

•        Your order number

•        A clear description of the issue

•        Photographs of the damaged or defective product and its packaging

 

Upon review, we will offer one of the following:

•        A full or partial refund to your original payment method

•        A replacement shipment at no additional cost

 

Incorrect Orders

If you receive an incorrect item or are missing part of your order, please contact us within 14 days of delivery at contact@thecoconutculture.eu. We will arrange for the correct items to be sent or issue a refund as appropriate.

 

Refund Processing

Once a refund is approved, it will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider. You will receive a confirmation email when the refund has been issued.

 

Consumer Rights

As a consumer in the EU, you have rights under Directive 2011/83/EU on consumer rights and applicable national law. Where products are faulty or misdescribed, your statutory rights are unaffected by this policy.

 

Contact

For any questions regarding your order or this policy:

•        Email: contact@thecoconutculture.eu

•        Website: thecoconutculture.eu/pages/contact